[olug] @home connection to my own web page

[Calvin W. Kline, jr.]

Some of the Cox people are absolutely worthless technically.  They got
their CS degree from a marketing organization (like Microsoft).  And you
are correct that some sections of the city are throttled to 10kbs or less
for any outbound transmissions.  In particular, areas in Bellevue and those
around the Air Force Base.

Two suggestions:  First, try complaining to @HOME headquarters in
California through their web based feedback on their web page.  In the
feedback, quote the technical garbage you've been given as local wisdom.
Also try asking the local people to be referred to "some one who actually
knows something about their @HOME network".  This will probably lead to
talking to another idiot.  But let it be known that to them and @HOME that
going back to a 56KB modem is now preferable to Cox @HOME service.

Second, try looking into DSL with Qwest (formerly U. S. Worst).  I think
they have been making some substantial changes.  I folled around with U.S.
West DSL service for two months before they finally said they couldn't
provide it in my area.  If Cox at HOME gets any worse, I'll be trying it
again.

Third, I've been thinking about writing to the Omaha World Herald,
soliciting other individuals who have received the same "run around" and
"technical garbage" from Cox.  Perhaps a quiet riot and letter writing
campaigne might get the message accross that as soon as something slightly
better comes along (like a 56KB modem), then Cox is history.

You are not alone with frustration with tech support idots at Cox.

Nathan Brown wrote:

> I have been fighting with @home for 2 months.
> My surfing and downloading is fine..speeds pretty fast ... upload is
> limited for some reason to very small (10k) or less.
> I cannot send large email nor can I send anything of any size at all to
> my web page.
>
> Since there is no competition available for Cox Cabel they seem to be
> trying minimally to help.  When I talk to them they send out a tech but
> they tell me there is nothing wrong with my system.
>
> A friend of mine can upload to my page but I can't .
>
> All Cox keeps doing it sending out techs that tell me there is nothing
> wrong with my system ..  I can't seem to get anywhere ... can you tell
> me what to do ????
>
> Anything would be helpful
> thanks
> Nate
>
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