[olug] mystifying cable modem problem

[Terry]

Unplugging the power to the modem is the best way to reset it as far as I know.


On Mon, 30 Aug 2004 14:49:31 -0700 (PDT), Eric Pierce
<eric_olug at yahoo.com> wrote:
> The button on top of mine is 'Standby'.
> 
> 
> --- Sean Edwards <cybersean3000 at yahoo.com> wrote:
> 
> > I have a Motorola (sorry, I don't have model number),
> > and as it sits upright, there is a button on the top.
> > I usually have to press it twice.
> >
> > -=Sean Edwards=-
> > cybersean3000 at yahoo.com
> >
> > --- Eric Pierce <eric_olug at yahoo.com> wrote:
> >
> > > On the Toshiba, no.
> > > On the Motorola SB4220, yes.  There is a pin-hole
> > > reset.  I've tried that to no
> > > avail.
> > >
> > > --- Sean Edwards <cybersean3000 at yahoo.com> wrote:
> > >
> > > > Is there a reset button somewhere on your modem?
> > > This
> > > > usually does the trick for my modem after a storm.
> > > >
> > > > -=Sean Edwards=-
> > > > cybersean3000 at yahoo.com
> > > >
> > > > --- Eric Pierce <eric_olug at yahoo.com> wrote:
> > > >
> > > > > Hi all,
> > > > >
> > > > > So this electrical storm we had last week (Wed.
> > > or
> > > > > Thurs.?) apparently takes
> > > > > out my cable modem's (Toshiba PCX2200) ethernet
> > > > > port.
> > > > >
> > > > > Cox claims they can still ping my modem.
> > > However,
> > > > > my router nor my Linux box
> > > > > (when hooked up directly to the modem) can
> > > retrieve
> > > > > an IP address.  I borrow my
> > > > > father's Motorola modem (SB5200? - already set
> > > up on
> > > > > Cox's network) and I can
> > > > > get right on the network.  Ok.  So the modem
> > > really
> > > > > must be fried (afterall I
> > > > > didn't have it plugged into a surge protector).
> > > > >
> > > > > I procure a Motorola SB4220 from a friend that
> > > (as
> > > > > far as he knew) worked.  I
> > > > > hook it up and call up Cox to tell them the Mac
> > > > > address.  They say I'm good to
> > > > > go.  Guess what?  Same problem.  They can ping
> > > my
> > > > > modem but I still cannot get
> > > > > an IP address no matter what.  Now what are the
> > > odds
> > > > > of running across 2 cable
> > > > > modems w/a bad ethernet port?  I'm baffled.
> > > > >
> > > > > For a santify check, I borrow my sister's modem
> > > > > (also registered on Cox's
> > > > > network) and I'm able to get an IP right off.
> > > > >
> > > > > Does anyone have any other ideas for determining
> > > > > what the problem is or what
> > > > > might be causing it?  Or am I on track and just
> > > need
> > > > > to buy a new modem?
> > > > >
> > > > > And while I'm on the topic, does anyone have an
> > > > > extra cable modem lying around
> > > > > that they'd like to let go for a reasonable
> > > price?
> > > > >
> > > > > Thanks for reading,
> > > > > Eric Pierce
> 
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