[olug] Linux based Knowledge base

[Christopher Cashell]

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At Fri, 04 Feb 05, Unidentified Flying Banana Craig Wolf, said:
> I am looking for a linux based Knowledge base software to replace our
> current Helpdesk/self-help system called Perfect Tracker.  I must not
> know what to search on because I cannot find anything when googling. 
> Any and all help/ideas GREATLY appreciated!!

I'm not familiar with Perfect Tracker, so I don't know for sure what
your requirements and desired featuers are, but I would strongly
recommend Request Tracker (RT).  It is an amazing piece of software,
(it's used by quite a few companies/organizations (the Perl guys
recently changed to it in fact), for a demo of RT in action, go to
http://rt.perl.org).  It also includes RTFM, the RT FAQ manager, which
is a pretty impressive knowledge management tool.

I've personally used RT at a previous job, for managing communication
among users and staff for a small IRC network I help run, and for
personal use.  It's very slick.

RT is written in Perl, is web based, includes an e-mail interface for
ticket generation (one of my favorite features), and uses a database
backend (PostgreSQL, MySQL, or Oracle).

You can find out more at: http://www.bestpractical.com/rt/

> Craig Wolf
> Linux Web Server Support
> Desktop/Network Specialist
> 402-894-6283

- -- 
| Christopher
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| Here I stand.  I can do no other.              |
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