[olug] Recommendations for Lincoln NE

[Hurley Rod]

We had the same results as below that was fixed with a new switch and cabling at the demarc.  We of course put the latest firmware on the modem(s) and a $300 switch and new cat6 cable saved us weeks of performance testing and working with support.  

-----Original Message-----
From: olug-bounces at olug.org [mailto:olug-bounces at olug.org] On Behalf Of Noel Leistad
Sent: Monday, August 03, 2009 1:32 PM
To: noel at metc.net; Omaha Linux User Group
Subject: Re: [olug] Recommendations for Lincoln NE

<litany>

qualifying: this morning 3-Aug-2009, 0745-1100

access to web sites "slow", I realize vague, but typical description

they are having issues w/ "hotmail" from 3 workstations. Attempts to
access windowsupdate.microsoft.com taking 2-4 minutes to get "allow
activeX control" prompt. (hoping to update from IE6 to 7 or 8, but all
updates impossible)
(FWIW, Firefox works just fine, and that's "fixed" that problem)

ping -t (reliable host I KNOW is up) yielded:

approx 60% 84-88ms ping times
approx 40% "destination network unknown) ??
a smattering of "time out"

10-12 valid pings, followed by 5-7 "destination", w/ a time out every
3-4 rounds of the afore-mentioned. Initial ping tests had times from the
high 200s down to the 70ms range with erratic numbers throughout the
ping test, not just high at beginning....

WAN IP: 192.168.254.1 with a gateway of 192.168.254.254

Personal experience w/ tech support on previous visits yields native
english speaker, but "our end is up" is generally the response. Office
staff must always run a gauntlet that begins w/ a communications barrier
that more times than not ends in ending the call before satisfaction
(from  customer's point of view).

Office has always voiced concerns over reliability of connection. Recent
"live support session" by third party provider experienced numerous
disconnect problems attempting to provide shared-screen support.

</litany>

Other companies I've helped that ran Windstream RARELY had issues, and
never to the degree that this midtown/east Lincoln subscriber experiences.

Thanks. Other options or ideas welcome. Current DSL $$/mo ~25.00 I'm not
sure if buying ugpraded plan from same provider will fix anything.

Appreciate your responses and give thanks for the forum.

-- 
#######################################################
#  Noel Leistad                                       #
#  noel at metc.net                                      #
#######################################################


"Pour encourjay lays ortras."
(Guards! Guards!)

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