[olug] Centurylink "Gigabit" my ass....

Fri Jun 20 09:41:39 CDT 2014

FWIW, I use cox business at home, and use well over a TB a month... :P It's
not cheap, but no throttle for me.

On Fri, Jun 20, 2014 at 4:55 AM, Matthew Botts <mbotts00 at gmail.com> wrote:

> For what it's worth, when I called Cox for the monthly quit throttling me
> or I'll switch bitchout, they said they would have their entire Omaha area
> including Papillion, Bellevue, Ralston, and parts of CB serviced with
> gigabit by the end of the year. I still find it annoying that they went
> from an unlimited service to a soft limit of 300-400 GB depending on the
> tier your on. Nonetheless, if you find yourself being throttled, call and
> say you will switch. Works every time.
> On Jun 19, 2014 10:13 PM, "Justin Reiners" <justin at hotlinesinc.com> wrote:
>
> > Brian, with as much as respect as a SysAdmin could have, that has to deal
> > with their horrid fiber service, I picture you coming home to 667 bonded
> T1
> > circuits, and still falling way short. We get crap all the time with our
> > fiber, saying "Level3 throttles our peering" and dropped packets are
> their
> > fault. I am a customer of both, and have proof otherwise.
> >
> > I hate them. I hate hate hate them, and I have rockstar access to the
> NOC.
> >
> > I am sorry you have to deal with this. I honestly cannot wait to see
> prices
> > for gig to the home from Cox in a year or two, hell half of Omaha is
> still
> > stuck at 1.5 DSL from reports I have read. I highly doubt Cox has been
> > sitting on their hands, I know I have a Cox fiber cabinet near my house
> in
> > Papillion.
> >
> >
> > On Thu, Jun 19, 2014 at 5:36 PM, Brian Roberson <roberson at bstc.net>
> wrote:
> >
> > > Update:
> > > Got a call back from the field supervisor, asked for a screenshot of
> the
> > > speed test to supply to an "engineer".
> > >
> > > Engineer called me this afternoon and is now scheduled to come to my
> home
> > > tomorrow and "sort it out" (lol)
> > >
> > > I'm coming to the conclusion that I may be the first customer that has
> > > actually ordered gigabit service, or the first one that actually called
> > > their bluff about not actually delivering it...
> > >
> > > More to come!
> > >
> > >
> > >
> > >
> > >
> > > > On Jun 18, 2014, at 8:43 PM, Brian Roberson <roberson at bstc.net>
> wrote:
> > > >
> > > > update: new modem dropped off and setup by CL. I walked my wife
> through
> > > connecting it to the network, to test I went ahead and just left the
> > modem
> > > in-place and outside pfsense, and guess what....
> > > >
> > > >
> > > > NO change. still only getting ~200 up/down - This modem actually
> tells
> > > me the things I had to dig for though, pppoe on vlan 201. I left a
> > > voicemail for the supervisor tonight to let him know that, so we'll see
> > > what he decides to next.
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >> On Wed, Jun 18, 2014 at 9:06 AM, Brian Roberson <roberson at bstc.net>
> > > wrote:
> > > >> Just a small update for those following the trails:
> > > >>
> > > >> I received a call from the CL field supervisor and he is telling me
> > the
> > > tech "installed the wrong modem"
> > > >>
> > > >> He offered to send out another tech and get the right one installed,
> > > but I am out of town on business calls, so he was going to drop it
> today.
> > > >>
> > > >> Apparently the right modem is a technicolor C2000T. From the little
> > > research I've done, I'm now under the impression that they are doing
> > > bonding! Gpon handoff, using pppoe with mlppp? Makes sense seeing I'm
> > only
> > > getting 200 up/down on my one ppp session on one vlan...
> > > >>
> > > >> I'll be back Saturday so I'll give an update as it progresses.
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>
> > > >>> On Jun 17, 2014, at 10:38 AM, Brian Roberson <roberson at bstc.net>
> > > wrote:
> > > >>>
> > > >>> Thought I'd get this on the list an archived for the crawlers to
> > > pickup on, I must admit, I had a bit of frustration at this point, just
> > > because I've spent an inordinate amount of time just trying to get
> what I
> > > ordered, and getting nothing but call here, call there, etc..etc..etc..
> > > >>>
> > > >>> I called in to CL yesterday and pretty much got the same
> > > bounce-around/deflection, but I figured I've give the old chat-roulette
> > > option a try:
> > > >>>
> > > >>>
> > > >>>
> > > >>> 6/17/2014 about:blank
> > > >>> about:blank 1/3
> > > >>> info: at 8:24:06
> > > >>> Your place in queue is 6. We will assist you as soon as possible.
> > > Please wait for the next available Internet
> > > >>> Support Agent.
> > > >>> info: at 8:26:06
> > > >>> All our representatives continue to assist other customers. Your
> > place
> > > in queue is now 5. Thank you for your
> > > >>> patience.
> > > >>> info: at 8:28:06
> > > >>> All our representatives continue to assist other customers. Your
> > place
> > > in queue is now 4. Thank you for your
> > > >>> patience.
> > > >>> info: at 8:30:06
> > > >>> All our representatives continue to assist other customers. Your
> > place
> > > in queue is now 2. Thank you for your
> > > >>> patience.
> > > >>> info: at 8:31:52
> > > >>> All technical support chats may be recorded and used for training
> > > purposes. Hello, you have reached
> > > >>> CenturyLink Internet support, my name is Annette in Boise. Will you
> > > please verify the billing name and
> > > >>> address on this account?
> > > >>> Brian Roberson: at 8:32:03
> > > >>> Brian Roberson
> > > >>> Brian Roberson: at 8:32:09
> > > >>> <REMOVED>
> > > >>> Brian Roberson: at 8:32:14
> > > >>> <REMOVED>
> > > >>> Annette in Boise: at 8:34:21
> > > >>> hi, you have gpon or prism, the order just went thru and all I know
> > is
> > > I cant pull up this account
> > > >>> Annette in Boise: at 8:34:39
> > > >>> I can transfer you to prism and see if they can help and pull up
> the
> > > account, one moment
> > > >>> Brian Roberson: at 8:34:58
> > > >>> ok
> > > >>> Brian Roberson: at 8:35:15
> > > >>> I also need help setting up MyAccount
> > > >>> Annette in Boise: at 8:35:28
> > > >>> they arent in, their number if you want to call is 8663144148
> > > >>> Brian Roberson: at 8:36:03
> > > >>> its GPON, and it was just installed yesterday.
> > > >>> Brian Roberson: at 8:36:20
> > > >>> not very happy with service so far, glad I made sure it was
> > month-month
> > > >>> Brian Roberson: at 8:36:36
> > > >>> can you at least help me setting up MyAccount?
> > > >>> Brian Roberson: at 8:36:54
> > > >>> I have gotten nothing on paper, so I dont have a "security
> > > code"
> > > >>> Brian Roberson: at 8:37:07
> > > >>> and my account is not tied to an email.
> > > >>> Annette in Boise: at 8:37:11
> > > >>> I can get you to that dept
> > > >>> 6/17/2014 about:blank
> > > >>> about:blank 2/3
> > > >>> Annette in Boise: at 8:37:14
> > > >>> they are open
> > > >>> info: at 8:37:36
> > > >>> Please wait while I transfer you to an operator who is better
> suited
> > > to provide you the help you need.
> > > >>> info: at 8:37:39
> > > >>> You are now chatting with 'Michael A. (20803)' at Residential
> > English.
> > > >>> Brian Roberson: at 8:38:20
> > > >>> Michael A. (20803): at 8:38:51
> > > >>> Good morning, how may I assist you today?
> > > >>> Brian Roberson: at 8:38:57
> > > >>> two things...
> > > >>> Brian Roberson: at 8:39:30
> > > >>> #1 - I need help setting up "My Account" - and #2 - I should be
> > > getting 1Gbs - and only getting 200Mbs.
> > > >>> Brian Roberson: at 8:39:49
> > > >>> is it a provisioning problem?
> > > >>> Michael A. (20803): at 8:39:51
> > > >>> I will be very happy to help you log into your MyAccount profile.
> > > Please provide me with your account
> > > >>> number so we can get started.
> > > >>> Brian Roberson: at 8:39:56
> > > >>> <REMOVED>
> > > >>> Brian Roberson: at 8:40:13
> > > >>> it was just installed yesterday.
> > > >>> Michael A. (20803): at 8:40:22
> > > >>> The MyAccount online system will not be able to recognize the
> > > existence of your account until your
> > > >>> first bill prints. Once you have received your first bill, please
> > > click the "Residential" link in the upperright
> > > >>> corner of the home page of CenturyLink.com to establish your
> > MyAccount
> > > profile. You will need
> > > >>> your billing telephone number and security code or security answer
> to
> > > create your MyAccount.
> > > >>> Michael A. (20803): at 8:40:45
> > > >>> I will be happy to direct you to the correct department for
> > assistance
> > > with the speed
> > > >>> Brian Roberson: at 8:41:10
> > > >>> ok - second transfer... dont loose me!
> > > >>> Michael A. (20803): at 8:41:19
> > > >>> You will want to contact tech support at 877-348-9005 to see why
> the
> > > speed is not where it should be
> > > >>> Brian Roberson: at 8:41:27
> > > >>> ugh...
> > > >>> Brian Roberson: at 8:41:43
> > > >>> you dont have access to at least see what I'm provisioned for?
> > > >>> Michael A. (20803): at 8:41:57
> > > >>> Just to verify that I am speaking with a responsible party on this
> > > account, please provide me with your
> > > >>> complete billing address, along with either the last four digits of
> > > the account holder's SSN or three
> > > >>> digit account code.
> > > >>> Brian Roberson: at 8:42:25
> > > >>> <REMOVED>
> > > >>> Michael A. (20803): at 8:42:50
> > > >>> Thank you and I would just like to thank you for your business and
> > let
> > > you know that we appreciate it.
> > > >>> Michael A. (20803): at 8:43:02
> > > >>> 6/17/2014 about:blank
> > > >>> about:blank 3/3
> > > >>> You are on the internet speed of up to 1GB
> > > >>> Brian Roberson: at 8:43:41
> > > >>> ok , but to actually get it, I'll need to call 877-348-9005
> > > >>> Brian Roberson: at 8:43:44
> > > >>> ?? Michael A. (20803): at 8:44:20
> > > >>> Correct
> > > >>> Brian Roberson: at 8:45:28
> > > >>> I'll tell you, between the installation tech and you, this makes 10
> > > people I've talked to, all sending me in
> > > >>> another (different) direction.
> > > >>> Brian Roberson: at 8:45:48
> > > >>> you guys shouldnt winder why you get poor rating on customer
> support.
> > > >>> Brian Roberson: at 8:46:07
> > > >>> this is a NEW service, and cant even get what I ordered.
> > > >>> Michael A. (20803): at 8:46:16
> > > >>> I apologize for the inconvenience.
> > > >>> Brian Roberson: at 8:46:29
> > > >>> can you email me a chat session please?
> > > >>> Brian Roberson: at 8:46:35
> > > >>> (log)
> > > >>> Brian Roberson: at 8:46:56
> > > >>> or do I need to screen shot this whole thing
> > > >>> Michael A. (20803): at 8:47:16
> > > >>> What is your email?
> > > >>> Brian Roberson: at 8:47:23
> > > >>> <REMOVED>
> > > >>> Michael A. (20803): at 8:47:30
> > > >>> Is there anything else that I can help you with today?
> > > >>> Brian Roberson: at 8:47:51
> > > >>> nope, nothing you helped me with though.
> > > >>> Brian Roberson: at 8:48:03
> > > >>> deflection and mis-direction
> > > >>> Michael A. (20803): at 8:48:12
> > > >>> Thank you for using CenturyLink.com today. Our goal is to provide
> you
> > > with excellent service and we
> > > >>> appreciate your business. Please take a moment to give us your
> > > feedback by completing the post
> > > >>> chat survey. If you need further assistance, please click here for
> > > additional customer service options
> > > >>> on CenturyLink.com.
> > > >>> info: at 8:48:13
> > > >>> Thank you for using CenturyLink.com. Your chat session has ended.
> > > >
> > > _______________________________________________
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> >
> >
> >
> > --
> >
> > [image: Hotlines Inc] <http://www.partshotlines.com>
> >
> > Justin Reiners /
> > 800.308.9712/ Justin at HotlinesInc.com
> >
> > Hotlines Inc Office: 800.807.2867 / Fax: 800.211.0843
> > 427 E. Kanesville Blvd. Suite 403, Council Bluffs, IA 51503
> > http://www.partshotlines.com
> >
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> > <http://htmlsig.com/#%23%23%23> [image: Skype] <
> > http://htmlsig.com/jreiners>
> >
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Justin Reiners /
800.308.9712/ Justin at HotlinesInc.com

Hotlines Inc Office: 800.807.2867 / Fax: 800.211.0843
427 E. Kanesville Blvd. Suite 403, Council Bluffs, IA 51503
http://www.partshotlines.com

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taking of any action in reliance on the information herein is prohibited.
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can be intercepted, amended, or contain viruses. Anyone who communicates
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