[olug] Web Based Help Desk Software

[Dave Weis]

On Wed, 22 Nov 2006, nealr wrote:
>  We've got two RT installations - software kicks ass. Of course, it
> first kicks the installer's ass ... very demanding thing to get going,
> at least on FreeBSD.

Are you using RT "as designed" for just help desk type things or for more 
functions? Our IP Office phone system sends our VM as an email wav file so 
I was thinking about piping that into RT so we can make sure no messages 
for missed. The other things I wanted to do were to send nagios 
notifications and sales inquiries and make sure they get handled.

dave


-- 
Dave Weis
djweis at internetsolver.com
http://www.internetsolver.com/