[olug] Web Based Help Desk Software

[George Neill]

Ed,

I have just set up OTRS (Open Ticket Request System) at work.  It's  
written in PERL not PHP, if that really matters.  Most distros have a  
rpm for it now-a-days.

http://www.otrs.org

HTH,
George.

Quoting Ed Carlsen <edcarlsen at cox.net>:

> I am helping a small church with a in-house web site.
> I am looking for a Open Source (free)web based help desk application.
> We have Apache with PHP and MySQL.
> I would like something for users to enter tickets from a web
> page and multiple techs provide updates and status to the tickets.
> Any suggestions would be appreciated.
>
> Ed Carlsen
>
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