[olug] Helpdesk question

[Jay Hannah]

Christopher Cashell wrote:
> On Fri, Sep 11, 2009 at 3:22 PM, Craig Wolf <CJWolf at mpsomaha.org> wrote:
>   
>> Need some help guys...looking for open source/free helpdesk/job tracking software such as Footprints (Not Open Source) from Numara.  We had this discussion a while back...anyone find the old info?
>>     
> I've used Request Tracker (RT) numerous times in the past with great
> success.  The fact that end-users barely have to know it exists, as
> their interaction with it is entirely through e-mail makes it very
> comfortable for them.  It has great flexibility, and will scale as far
> as you need it to.
>   

RT+++   http://bestpractical.com/rt/

Omni Hotels, UNO, UNMC, UNL, and all my Perl hobbies use it. It's 
spiffy.  :)

j