[olug] Helpdesk question

[Craig Wolf]

Thanx to all!!!!  Spent over an hour looking for ideas and got lots of crappy helpdesk ticketing systems that were nothing like what you folks posted.  As always, turn the great people of OLUG and find the help I am looking for!  8)

Craig Wolf
Linux Server Support
Backups Administrator
Desktop/Network Specialist
Desk: (402)715-6283
Cell: (402)510-0301

>>> Christopher Cashell <topher-olug at zyp.org> 09/11/09 5:32 PM >>>
On Fri, Sep 11, 2009 at 3:22 PM, Craig Wolf <CJWolf at mpsomaha.org> wrote:
> Need some help guys...looking for open source/free helpdesk/job tracking software such as Footprints (Not Open Source) from Numara.  We had this discussion a while back...anyone find the old info?

I've used Request Tracker (RT) numerous times in the past with great
success.  The fact that end-users barely have to know it exists, as
their interaction with it is entirely through e-mail makes it very
comfortable for them.  It has great flexibility, and will scale as far
as you need it to.

An organization I used to be involved with used OTRS for a while.  It
wasn't bad, but I didn't think it was as good as RT.

The biggest knock against RT is that installing it can be a little
difficult.  However, if you use a Debian/Ubuntu distribution, there's
packages for it and it's very easy to install.  If you're using
RHEL/CentOS, I think there's an RT package in EPEL, too.

> Craig Wolf

-- 
Christopher
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