[olug] Helpdesk question

[Corey Spitzer]

Check out http://flyspray.org/

On Sat, Sep 12, 2009 at 7:02 AM, Craig Wolf <cjwolf at mpsomaha.org> wrote:
> Thanx to all!!!!  Spent over an hour looking for ideas and got lots of crappy helpdesk ticketing systems that were nothing like what you folks posted.  As always, turn the great people of OLUG and find the help I am looking for!  8)
>
> Craig Wolf
> Linux Server Support
> Backups Administrator
> Desktop/Network Specialist
> Desk: (402)715-6283
> Cell: (402)510-0301
>
>>>> Christopher Cashell <topher-olug at zyp.org> 09/11/09 5:32 PM >>>
> On Fri, Sep 11, 2009 at 3:22 PM, Craig Wolf <CJWolf at mpsomaha.org> wrote:
>> Need some help guys...looking for open source/free helpdesk/job tracking software such as Footprints (Not Open Source) from Numara.  We had this discussion a while back...anyone find the old info?
>
> I've used Request Tracker (RT) numerous times in the past with great
> success.  The fact that end-users barely have to know it exists, as
> their interaction with it is entirely through e-mail makes it very
> comfortable for them.  It has great flexibility, and will scale as far
> as you need it to.
>
> An organization I used to be involved with used OTRS for a while.  It
> wasn't bad, but I didn't think it was as good as RT.
>
> The biggest knock against RT is that installing it can be a little
> difficult.  However, if you use a Debian/Ubuntu distribution, there's
> packages for it and it's very easy to install.  If you're using
> RHEL/CentOS, I think there's an RT package in EPEL, too.
>
>> Craig Wolf
>
> --
> Christopher
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